Frequently Asked Questions (FAQ)

Welcome to Sparkeen’s FAQ page! We’ve compiled answers to some of the most common questions our customers have. If you can’t find what you’re looking for, feel free to contact us at sparkinghelp@gmail.com and our team will be happy to assist you.

1. What types of jewelry do you sell?

At Sparkeen, we offer a wide range of jewelry, including:

  • Necklaces
  • Rings
  • Earrings
  • Bracelets
  • Watches
  • Custom jewelry

Our pieces range from classic and timeless designs to modern, trendy pieces, perfect for any occasion.

2. How do I place an order?

Placing an order is simple:

  1. Browse our collections and choose the jewelry pieces you want to purchase.
  2. Click on the item for more details and select your preferred size, color, or any other options.
  3. Add the item to your cart.
  4. When you're ready to checkout, click on your cart and follow the instructions to complete your order.
  5. Enter your shipping details and payment information to finalize the purchase.

3. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

All transactions are secure, and your payment information is processed safely.

4. Do you offer free shipping?

Yes, we offer free standard shipping on all orders within the United Kingdom!

  • Delivery usually takes 4-7 business days.
  • We also provide expedited shipping options for faster delivery at checkout.

5. How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also log into your Sparkeen account to view your order details and tracking information.

6. Can I change or cancel my order?

We strive to process orders quickly, so once your order is placed, we begin working on it right away. However, if you wish to modify or cancel your order, please contact us immediately at sparkinghelp@gmail.com. We’ll do our best to accommodate your request if the order has not yet been processed or shipped.

7. What is your return policy?

We want you to be happy with your purchase!

  • Items can be returned within 15 days of receiving your order.
  • To be eligible for a return, items must be unused, in their original condition, and returned with all original packaging and tags.
  • Please refer to our Return Policy page for more detailed instructions.

8. What is your refund policy?

If your return is approved, we will process a refund to your original payment method.

  • Please allow up to 7 business days for the refund to be processed after we receive the returned item.
  • If you choose to exchange your item for another product, we will ship the new item as soon as we receive the returned item.

9. What if my jewelry is damaged or defective?

We inspect every piece of jewelry before shipping to ensure it meets our high-quality standards. If your item arrives damaged or defective, please contact us immediately at sparkinghelp@gmail.com. We will arrange a replacement or offer a full refund at no additional cost.

Please provide photos of the damaged item when reaching out so we can process your claim quickly.

10. Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased directly on our website. These gift cards can be used for any purchase on Sparkeen.com.

11. How do I care for my jewelry?

To ensure your jewelry stays looking its best, we recommend the following:

  • Store your jewelry in a dry, cool place.
  • Avoid exposure to harsh chemicals such as perfumes, lotions, and cleaning products.
  • Clean your jewelry with a soft cloth to remove any dirt or oils.
  • For items with gemstones, clean gently with a damp cloth and avoid using abrasive materials.

12. Can I order jewelry outside of the United Kingdom?

Currently, we offer shipping within the United Kingdom. We are working on expanding our shipping options, so please stay tuned for updates on international deliveries.

13. How do I contact customer service?

If you have any questions or need assistance, feel free to reach out to our customer support team:

We hope this FAQ page helps answer your questions. If you need more information or assistance, please don’t hesitate to contact us!